Improving Team
Performance Through Effective Communication
Developing Customer
Relationships Through FLEX ™ Communication
Resolving Conflicts
and Solving Problems
Managing Change in a
Changing Workplace
Creating a
Motivating Environment
Redesigning Your Work Culture:
Strategies for Retaining Talented Employees
Seminar Descriptions:
• The seminars include all the materials you will need
• Location: 5801 NW 82nd Street
Oklahoma City, OK 73132
Increase your personal and organizational productivity. This five-session workshop will give you tools to achieve success. Stop wasting time and start spending more time on high payoff activities. Your will develop strategies for improving your organization that you can apply immediately. You will also set specific goals to help your achieve your desired outcomes.
Good communication skills include the ability to understand the meaning behind what people are saying. Through the FLEX™ communication process, participants will develop effective oral communication skills to enhance workplace cooperation and productivity. Participants will also develop strategies to communicate effectively with "difficult" people.
July 8, 2010 Time: 8:30 am - 11:30 am October 14th, 2010 Time: 8:30 am - 11:30 am
Cost: $75
Effective communication is the key to successful business relationships. People communicate in different ways and sometimes these differences lead to perceptions that a customer is "difficult". FLEX™ Communication in Customer Service provides a pathway to reach understanding by pairing business knowledge with customer relationship expertise.
August 12th, 2010 Time: 8:30 am - 11:30 am
Cost: $75
Conflict in the workplace is a normal and healthy way to create growth and change. Occasionally, conflicts can become counterproductive and can hurt the organization if situations escalate. Participants will develop effective personal plans to use is solving workplace problems and resolving conflicts.
July 20th 2010, Time: 8:30 am - 11:30 am
Cost: $75
Change is an inevitable part of today's business arena and can come in many different forms. Because employee "buy-in" is so critical to the success or failure of any organizational change, it is imperative that relevant information be communicated to them in a timely fashion. Participants will develop effective organizational leadership plans to ensure that transitions are managed in a positive manner.
Cost: $75
Delivering excellent customer service is a critical factor in any organization`s success and employees play a critical role in the process. Because it is impossible to truly "motivate" anyone to do anything they don`t want to do, it is incumbent upon leaders to nurture an organizational climate that encourages employees to want to provide exceptional service. This seminar will provide you with techniques to create this culture.
August 24th, 2010 Time: 8:30 am - 11:30 am
Cost: $75
No matter how large or small an organization, keeping talented employees is a daunting task. Many organizations offer incentives and "motivational programs" designed to increase productivity and satisfaction. Yet, employees frequently report that they are still dissatisfied and the lack of excellent customer service reflects that. In this seminar, we will discuss the steps involved in retaining talented employees and create plans to do so
September 23rd 2010, Time: 8:30 am - 11:30 am
Cost: $75
